REVIEWS

They have had my new XT 4 3 different times for more than 3 weeks total and still not able to resolve the problem with navigation system. And now their close for a least 2 weeks because of the corona virus pandemic

If my car is rusty, I need to know what you sold me. Next stop is getting an attorney. Thank you for customer service. Call me

the worst experience from a service department in my life.

It was a great experience this time. It appears improvements have been made

Please tell me how you would feel if you waited over 3 hours for an oil change.

Multiple issues including delay of receiving vehicle, lack of communication on status, list paperwork, and new issues surfacing with extras we purchased specific to the vehicle coating which is peeling in many areas and will need to be replaced

I’ve been coming to Larson Cadillac for many years to get my car serviced and the staff is always helpful, courteous, and they do their best to get me back on the road with a smile.

From the time of making my appointment on the My Cadillac app to the completion of the service was very fast and convenient. Easy as 123

At Toyota, they ask you if you would like your car washed when you are dropping it off. At Cadillac, the female asked me after they were done working on my vehicle, after I paid. She returned back not even 5 minutes later. On days it's raining or freezing, which consists of most days in the year in Pierce County, you guys won't wash it. But on sunny days there shouldn't even be a reason to ask us as this is a service you advertise, then you should just do it. The explanation of other services my vehicle needs was also not relayed very well.

Came in for an oil change and got a tsb service done as well. Luke Miller was the tech and did a wonderful job